Need Help? | hsleaps

Need Help?
We are here for you.

DOE Accounts

All students registered in an NYC DOE school are automatically assigned an NYC schools email account that can be used with Microsoft Office 365. Microsoft Office 365 gives access to outlook (email), Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Teams, and other Microsoft products.

IF YOU DO NOT HAVE AN ACCOUNT YOU CAN CREATE A NYC STUDENTS ACCOUNT.

Guidance on iPad Requests and Returns

Families can use the DOE Remote Learning Device request form to notify schools of their technology needs. Schools can manage device requests from families using the centrally-available iPad inventory, which will be distributed based on high-need priorities such as vulnerable populations (e.g., students in temporary housing (STH), foster care), and students who lack internet connectivity at home.

Schools will be able to use the RLD Report to see family requests. Parents can also call the DIIT help desk for assistance. As a reminder, families who have iPads should plug in, turn on, and reconnect DOE-loaned devices, as explained on the Getting Started with Your iPad InfoHub page. 